The components of the system are as follows:

Web based Client system for Vehicle Dispatch
Real time and History vehicle tracking system
Managing the Delivery and Dispatch in real time
Periodical Analysis and Reporting System on Vehicle and Driver behavior

The Web based client component will help in the dispatch process, where the call agent can visualize the location where the recovery service has to be rushed to and see those free towing vehicles belonging to the company within the immediate vicinity of the address. Further to this the call centre agent can see the vehicles at various zone levels. For an example the 1st zone could be 200 Mtrs radius, 2nd zone could be 400 Mtrs and likewise the user can see further zones. There will be a button provided in every vehicle, pressing & releasing the button will help in changing the status from “Free “ to “Busy”. The status of the vehicle will be shown in Green and Red respectively to show that they are busy or not.

Benefits:

Prompt Customer Service
Increases the productivity of call centre agents
Our experience shows a fleet of 750 vehicles are management by just 2 call centre agents using our system
Call centre agents are empowered with cutting edge technology tools like GIS for Map based vehicle dispatch features

Remote access to jobs online and play the recorded voice so that even while operations in charge is away from country or away from call centre he can log onto internet and run the voice file which plays back all the conversation between the customer & call centre agent