Similar to the land transportation, sea transportation requirements were also quite challenging as they need to locate from the control room located onshore on the exact location of boat/ vessel on the sea. The vessels were used for various operations like for ferrying tourist to locations earmarked for deep sea diving and resorts. There were also other types of vessels/ boats like the ones meant for bringing food supplies from feeder vessels, boats meant for fuel supply and others used for ferrying the people from one island to another. It was critical to know the exact location of the boat using GPS system so that in case of distress, with a press of a panic button, rescue team can be rushed to the place where the boat is. Besides this attacks from pirates is a day to day affair and the system helped to trigger an alert to the remote control room located on shore. The system helped to even make the electronic payment easier as the device installed on the boat support credit card reader to accept payments. Hence, those deep sea divers could remain on board of vessel and make the payment via credit card for the services that they used during their stay in the boat.
InfoTrack team studied the concerns of the customers in detail and addressed them in the following ways:
|
Sl.No. |
Concerns / Isssues |
How InfoTrack Resolved |
Benefits to the Customer |
| 1 |
Hijacking |
Pirate attacks on the high seas is a common menace. We tackled in alerting the control room onshore by providing an alert button. This button when pressed it activates a distress alarm in the remote control room. |
By installing Anti-Hijack mechanism, the driver could alert the control room and then rescue team could be rushed. Besides that operators could see the exact position of boats/ vessels on the map. |
|
| 2 |
Real Time Tracking of
Vessels/ Boats |
The real time tracking of boats and vessels helped to divert the boat and respond to a request within shorter time window.. |
Real time boat tracking system allowed to understand the position of the boat at any point of time. |
|
| 3 |
Accidents |
Since the GPS collects the position details and wirelessly posts the data to remote server. This helped to locate the vessel/ boat and rush the rescue team or even alert the boat of a bad weather |
This helped the customer to minimize accidents in high seas. |
|
| 4 |
Fuel Consumption |
The customer complained about high consumption of fuel against the distance coverage. They wanted to monitor the fuel consumption. |
By logging the exact nautical miles traversed with the provision to the customer to make the fuel settings allowed the customer to know the fuel consumption and also the cost to the company. |
|
5 |
Real time Payment
mechanism
wirelessly
|
The dispatch unit came with a credit card reader where the credit card could be swiped against the reader and POS hand held device helped the user to insert the amount and allowed the customer to authorize payment using the password. The GPRS modem inside the unit helped to communicate remotely through wireless medium and authorize payment by establishing connection with payment gateway. |
InfoTrack provided end to end solution for this customer right from building the payment gateway, linking with financial switch to conduct electronic transactions and installed MCT on every vessel meant for ferrying tourists who stayed on board for several days. |
|
6 |
Violations |
SMS alerts triggered automatically by the InfoTrack backend system installed at the control room on shore allowed instand warning during exceptions. |
This helped to improve the response time incredibly. It brought in efficiency in their operations too. |