In the logistics industry, other than planning and scheduling the trips, the real time vehicle tracking allows the Operations personnel to commit the time of delivery/ pick up of goods. Now a days with the growing importance of High valued goods transported over land, their safety is of paramount importance to the logistics industry.
InfoTrack team studied the concerns of the customers in detail and addressed them in the following ways:
|
Sl.No. |
Concerns / Isssues |
How InfoTrack Resolved |
Benefits to the Customer |
1 |
Hijacking |
We minimized the chances of hi-jacking with TWO levels of immobilization. Active immobilization at ignition sensor level and Passive immobilization at fuel tank level. |
The driver just had to press the alert alarm and the control room can remotely immobilize the vehicle. Secondly the customer could define fixed routes and deviation from the route can trigger an alert. |
|
2 |
Time Window For Deliveries |
The operations manager could commit the delivery time for every deployment. |
Minimized the dispute regarding the deliveries. Improved customer satisfaction |
|
3 |
Accidents |
By integrating brake sensor and monitoring incidence of overspeeding and alerting on the dash board report, operations manager was well informed. |
The no. of accidents reported were very less when compared to a situation before the VTS was in place. |
|
4 |
High Fleet Maintenance Cost |
SMS Alert settings for engine oil change, general service etc. The VTS system also recorded the driving behaviour |
The wear & tear of tyres, parts etc reduced drastically. The fleet maintenance cost decreased by 15%. |
|
5 |
High Manual Efforts |
The system could automatically record the Driver log in & log out. Besides no. of trips to customer sites are captured automatically |
The system helped to minimize the manual efforts. No more of recording trip sheets, time sheets etc. This also helped in increasing driver productivity. |
|
6 |
Black smoke emission,
Overspeed and fines |
The vehicle maintenance module was designed to capture odometer reading remotely without any manual intervention and provided a screen for users to key the tentative k.m’s run for alerting on engine oil change, service etc. |
This helped my customer to send their fleet for timely service & overhaul because they were alerted on service dues. |
|
7 |
Unhappy Customers |
Provided a real time based prediction algorithm which is capable of generating ETA ( Expected Time of Arrival ) for all their vehicles. Provision for customer to log in and see the ETA for vehicles deployed for delivery to them was made available. |
Reduced the no. of phone calls reaching the operations team asking about delivery status, expected vehicle arrive time etc. Decreased tension between the logistics company & their customer. Our system helped to increase the customer satisafaction |
|
8 |
Trip Scheduling |
The system allowed trip scheduling with provision to define the stoppage interval at every customer point. Once, the customer submitted the trip schedule to the system, the system checked on a real time basis and captured the exact time when the vehicle reached various transit points. |
Helped the customer to monitor the performance of their operations. Planning Vs. Real. Get to know the deviation. Customer could log in & see the arrival time on a real time basis. |
|
11 |
New jobs increased by another 10% |
Since, the operations could commit a delivery time window based on the real time system. They could take new jobs which otherwise could not be taken. |
This new jobs accounted for $200,000 additional revenues for the year. |
|
12 |
Travel Claims |
Since, the company also outsourced their job to 3PL, the system helped to log the no. k.m’ s traveled automatically. |
The extra k.m’s which used to be claimed by the transporter reduced drastically as the real time tracking system also captured the exact distance traveled. They could save everyday around $320 per truck based on an average of 100 k.m distance traveled every day. |